A 99.9% Server Uptime
Our cloud hosting system is based on a steady, world–class hardware architecture and a heavily customized Linux variation. That is why, no matter what your web site is, or how many visitors you’ve got, or even if there is a distributed denial–of–service attack, our physical machines will stay up and running and your sites will stay visible online.
All our cloud hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is very important that you also build your own network architecture. This is the reason why we built a custom internal network in each one of our datacenters. Based on enterprise–grade Juniper switches and routers, our internal network allows for blazing–fast data transmission speeds and is also fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, no matter which web hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned cash at stake, you cannot feel truly secure. This is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you don’t feel satisfied with our hosting service or in case you have to use a bit more powerful hosting solution, like a VPS servers or a dedicated servers – you’ll receive your money back in full, without concealed fees or return taxes.
24/7 Technical Support
If you’ve ever been forced to wait around for hours for an answer, you’re probably aware of how infuriating this can be, even more so if your website is on the line. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be available to you and they will answer you in less than 1 hour. And the best part is that their average response time is under twenty minutes!