Tech Support Channels
A 1–Hour Response Time Guarantee
Each assistance request you send to us will be responded to within maximum 1 hour. If your support ticket or e–mail needs further assistance from a system administrator, we’ll without delay forward it and leave a note to notify you that your case is being examined. If you make use of the Managed Services package, any of the server administration tasks included there will be executed at a time of your choosing.
A Premium Support Service
If you need help with our Web Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated server on your behalf, do not hesitate to touch base with our client support team at any time via the ticketing system. Moreover, if you require assistance administering your dedicated hosting server, you can order our Managed Services package, that includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, backup disk storage space, etcetera.
An Intuitive Help Section
Each dedicated server comes with our free Web Hosting Control Panel, which sports an elaborate knowledge base and a collection of educational video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click the Videos or Help buttons in the top right corner.