1 hour ticket response
We are specialized in giving a swift and adequate response to every helpdesk ticket sent by a client. Our professional help desk support staff representatives will review your query and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, the average technical support ticket response time has proven to be twenty minutes.
A Top–Quality Client Support Service
Our techs have broad experience in the cloud hosting sector and are skillful enough to provide a fast solution to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the trouble ticket will be sent to a developer or sysadmin for additional investigation.
A User–Friendly Help Center Section
To help you find a quick tip on how you can use a certain feature, we have included a really user–friendly Help section in the Web Hosting Control Panel. You can search through a big collection of web hosting account administration articles and website management articles, consult our F.A.Q. archive or watch our step–by–step video tutorials.