A lot of persons who begin using their very first web hosting account, or change companies, typically have enquiries in regard to how given tasks are accomplished or experience predicaments when setting up different things, including e-mails, site settings, etc. That is the reason why, many web hosting providers have compiled documentation with the most common questions and issues so as to help their customers receive information quickly and seamlessly. As a result, the client care staff can dedicate more time to actual issues that given customers may be encountering, since the solution for the minor things will be available on the World Wide Web and clients will be able to easily solve them without touching base with the technical support staff. Having detailed documentation is extremely important, especially for new users with no past experience at all, because the web hosting service involves numerous features and lots of people can get confused about what action to take. A good knowledge base can both help you carry out the things that you need and become aware of how the hosting service works in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages include an elaborate knowledge base where you can find information on all the difficulties that you might chance upon and their resolutions. You can discover how to set up and administer an electronic mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are accurate, but still you are unable to send email messages, for example. We’ve tried our absolute best to be as exhaustive as possible and to cover all the available options in order to help you save time and efforts and to give you different solutions for each problem. The knowledge base includes educational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific functions and features in each Control Panel section, while if you’d like to browse through the entire article archive, you should go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come bundled with an extensive article repository where you can find any information that you might need about our hosting services or about the Hepsia Control Panel that we’re using. We have prepared it on the basis of the feedback that we have collected from our customers throughout the years and, as a consequence, our articles touch on specific problems that you could stumble upon and present the best way to resolve them, for instance getting a 500 Internal Server Error message or being unable to send e-mail messages from your desktop PC although you have the correct SMTP settings. The articles are available in each Control Panel section and you can examine them whenever you need. They can help you boost your knowledge not only about our services, but also about the hosting realm in general, as they contain thorough guides and general info such as what cron jobs or file access permissions are.