A live chat is among the methods of communication supplied by some hosting companies as part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker as compared to a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a call with an agent. Furthermore, if the trouble that you experience requires some time to be investigated and resolved, you are able to do something else meanwhile rather than just waiting, like you'd have to do if you call. You can also use a live chat support service totally free as long as you have world wide web accessibility even when your hosting provider is situated in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, we offer live chat support too. You are able to contact us every day, which includes holidays and weekends, and we can give you more info about the cloud hosting that we supply in case you are not among our customers yet, or about general and billing questions if you already have an account. Although for solely technical issues you need to open a ticket to the tech support team, as such issues require more time to be dealt with, you can still contact us through our live chat for some tech details. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you time and effort. Even if our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It is the perfect way to find out more about our semi-dedicated servers in case you do not have an account yet or to get some issue resolved if you're a client and our customer care representatives will help you promptly no matter what time of the day you join the chat. In case you wonder which package is more suitable for your web sites, in case you need a piece of advice whether you should order a certain upgrade and how to obtain it or in case you've got difficulties installing an email account on your PC, you'll be able to contact us and we'll provide you with the needed information right away. The live chat is available even after our telephone lines go off for the day, which means that if you have an account here, you can be certain that you'll always get prompt assistance with any question or issue that shows up.