One-Hour Response Guarantee in Cloud Hosting
In case you are using one of our cloud hosting and you’ve got an inquiry or chance upon a certain difficulty, you can contact us 24x7x365 by posting a ticket or by writing an email and we promise that you’ll get a reply in no more than one hour. In case the issue can be solved, we will do it before we get back to you, whilst in case there is something that you need to do on your end, we’ll give you all the necessary info – what possible solutions to try out, what settings to check, and so on. Usually, you will get a reply within no more than 30 minutes, which suggests that waiting around for hours on end or even for more than a day to get support is something out of the question. Our one-hour reply time guarantee is valid for any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our extra-fast support service. You will get an answer to any support ticket posted from the web hosting Control Panel or e-mail sent to our customer and technical support staff within the hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes considerably less time to explore and eliminate a problem. We will give you more information if the solution involves something that should be done on your end. In case you touch base with us during weekends or holidays, the response time will be the same and because of the fact that our support staff is on duty 24-7, you will obtain immediate assistance for practically any technical, billing or general issue irrespective of what time it is.