In case you’ve bought a web hosting plan and you have some queries about a specific feature/function, or in case you have encountered some challenge and you require help, you should be able to touch base with the respective tech support team. All web hosting companies use a ticketing system no matter if they provide other methods of contacting them apart from it or not, since the most efficient way to tackle a problem most often is to open a ticket. This communication model makes the responses exchanged by both parties simple to track and allows the help desk team members to escalate the problem in the event that, for example, a system administrator should step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you have to have at least 2 different accounts to contact the client care staff and to actually manage the hosting space. Non-stop logging in and out of different accounts could often be a bore, not to mention the fact that it requires lots of time for most web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with many other hosting companies, the ticketing system that we use with our cloud hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to remember different login names and passwords, since you will be able to manage your tickets and the hosting account itself from one place. So, if you have a question or run into a complication, you can touch base with our client care staff members instantly. Our ticketing system includes an intelligent search option. This implies that even in case you’ve posted a vast number of tickets over the years, you will be able to find the one that you need without effort. Furthermore, you can check knowledge base tips for tackling commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything from a single place, which is the reason why we have implemented a ticketing system into the custom-developed Hepsia Control Panel, which comes with each and every semi-dedicated server plan. This will allow you to manage the correspondence with our client service team together with your files, which means that you will not have to remember additional log-in credentials for another system. You will be able to open a new ticket or to track the status of an old one with no more than a couple of clicks while you’re browsing the content within your semi-dedicated account. You can also go through older tickets using a smart search function or have a look at relevant knowledge base articles, which offer solutions to commonly faced issues. The integrated ticketing system is monitored 24x7 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to help you out.