You'll find plenty of cloud hosting providers on the market today, still the majority of them are resellers who have minimal resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will have through this particular method of communication varies depending on the service provider - a few of them offer dedicated phone support, various others offer basic and customer support only since some issues are more time-consuming and it is quicker to be resolved through a trouble ticket, especially if the situation has to be escalated. However, it's good to know that you could always get in touch with your website hosting provider because there're numerous small problems that can be managed efficiently and timely with a phone call, not mentioning that you can get more info about the services even before you become a customer.

Phone Support in Cloud Hosting

We believe that the option to communicate with a live representative is very important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you're able to reach us on the phone for fourteen hours a day. In case you consider purchasing one of our cloud hosting, for example, you're able to give us a call and find more about our services before placing your order to be sure that we match all of the system requirements for your web sites. After your order, you'll be able to call us about all of the sales and billing difficulties you may experience, or get any general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you will have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

If you need additional information for the semi-dedicated servers that we provide, you are able to call some of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. By doing this, you can check in advance whether our solutions are appropriate for your websites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours every day about any type of billing or common questions. For entirely technical problems you'll have to employ our ticketing system and get in touch with our tech support since someissues just need longer time to be resolved, but we will help you on the phone with numerous minor tech problems as well, saving you efforts and time.