Phone Support in Cloud Hosting
We believe that the option to communicate with a live representative is very important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you're able to reach us on the phone for fourteen hours a day. In case you consider purchasing one of our cloud hosting, for example, you're able to give us a call and find more about our services before placing your order to be sure that we match all of the system requirements for your web sites. After your order, you'll be able to call us about all of the sales and billing difficulties you may experience, or get any general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you will have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
If you need additional information for the semi-dedicated servers that we provide, you are able to call some of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. By doing this, you can check in advance whether our solutions are appropriate for your websites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours every day about any type of billing or common questions. For entirely technical problems you'll have to employ our ticketing system and get in touch with our tech support since someissues just need longer time to be resolved, but we will help you on the phone with numerous minor tech problems as well, saving you efforts and time.