24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting plans are twenty-four-seven, therefore you can forget about waiting for several days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an email. If you do have an account, you are able to open a support ticket in addition to the other three ways of contact. You can select the most suitable way to contact us based on what your location is or what kind of device you're using. We can assist you for almost any hosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you can reap the benefits of our 24/7 support services even on official holidays. All your websites will be available all of the time and so will we. With quite a few connection options, you can select the optimal approach to contact us and find out about our solutions in case you don't have an account yet, or get support in case you are already among our customers. You will be able to call us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature 1-hour reply time warranty, though it hardly ever takes over 20 minutes to get assistance regardless of the nature of the trouble. Using our customer and technical support services, we'll be available for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
When using our VPS servers, you won't need to wait for more than 1 hour in order to get help for any difficulty that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open from your billing Control Panel or e-mail messages which you send to our tech support team. We also have local phone numbers in a couple of countries around the world and a live chat service where we can assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the various methods of communication, so regardless what your question or issue is, there's always somebody to assist you quickly. If you need assistance with third-party software, which you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we offer come with 24/7 support via several methods of communication and with a 1-hour maximum response time guarantee. When you want to learn more about the plans or you have some billing or general questions, you will be able to call one of the local numbers that we have globally or you may use our live chat support and consult with a live representative. For solely technical difficulties which need assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to monitor a specific matter. The reply time for them rarely surpasses 30 mins, so you can forget about having to wait for a full day so as to receive support. Our support service is available for any server-related matters, and the pre-installed software. In the event that you'd like to receive assistance for third-party apps, you may consider adding the Managed Services upgrade that we supply with all the plans.